A customer needs an update on an order. A prospective client is waiting for a follow-up. Appointments need confirming, records need updating, and the inbox keeps growing.
These responsibilities are part of running a business. They also require time, attention, and someone who understands how the work should be handled.
Corporate Hours provides dedicated staffing and business process outsourcing support for US businesses, with English-speaking staff based in Lahore, Pakistan. Our services cover customer support, sales support, administration, back-office operations, and healthcare administration.
Our approach starts with understanding the responsibilities a client needs covered, then defining a practical working arrangement around their processes, tools, and required hours.
Who we are and what we aim to do
Corporate Hours is a business support company focused on helping clients organise and delegate recurring operational work. Our mission is to provide dependable support through clearly defined responsibilities, practical communication, and accountable working relationships.
For a business considering outsourcing, the important questions are often straightforward: Who will handle the work? What will they be responsible for? How will they communicate with our team? What happens when a task needs a manager’s decision?
These questions belong at the beginning of an engagement. They help establish the role, guide onboarding, and give both parties a shared understanding of how the arrangement should work. Read more about our mission and working values.
What dedicated staffing means
Dedicated staffing gives a client an assigned person or team for an agreed scope of responsibilities. The role may involve responding to customer enquiries, maintaining a CRM, coordinating appointments, preparing documents, or handling another recurring workflow.
The assigned staff learn the client’s procedures and work within the access and decision-making authority provided to them. A useful role definition includes:
- The tasks the person will handle.
- The skills and training the role requires.
- The tools and systems they will use.
- Their working hours and communication channels.
- The decisions they can make independently.
- The situations they should escalate.
- How completed work will be reviewed.
These details give the working relationship a practical foundation and help the client retain oversight of their processes.
Our five core service areas
1. Customer support
Customer communication requires attention to both the enquiry and the business behind it. Staff need to understand the client’s products or services, approved responses, and procedures for handling exceptions.
Corporate Hours can provide support with phone, email, and live chat enquiries; order questions and status updates; complaint intake and handling within agreed guidelines; recording customer interactions; and escalating issues that require further review.
The scope is agreed around the client’s requirements, including the channels involved and the hours of coverage. Learn more about customer support.
2. Sales support
An organised sales process depends on consistent work between conversations: researching prospects, maintaining records, confirming appointments, and completing follow-ups.
Our sales support services include lead research and qualification, appointment setting, follow-up activities, CRM updates, and maintaining notes for the client’s sales team.
The role should reflect the client’s target audience, qualification criteria, approved messaging, and handover process. This helps staff understand which opportunities to pass forward and what information the sales team needs. Explore our sales support services.
3. Administration and virtual assistance
Administrative responsibilities often sit across several parts of a working day. A scheduling request may require checking availability, responding to an email, updating a calendar, and preparing a document.
Corporate Hours can support calendar and appointment scheduling, inbox organisation and routine correspondence, document preparation, recurring administrative tasks, and virtual assistance within an agreed role.
The starting point is identifying the work that can be delegated and documenting how it should be completed. Approval requirements and access permissions should be clear before staff begin using client systems. Read about administration support.
4. Back-office operations
Records, reports, and processing tasks support the work customers see. These activities need clear instructions, consistent handling, and an appropriate review process.
Our back-office services include data entry, records management, reporting support, order processing, and updating information across approved systems.
Before work begins, the client and Corporate Hours should establish the required format, source information, deadlines, and process for resolving incomplete or conflicting details. Explore back-office support.
5. Healthcare administration
Healthcare organisations also need support with coordination, scheduling, records, and other administrative responsibilities. Corporate Hours’ healthcare administration services include patient intake administration, appointment scheduling, caregiver coordination, insurance verification support, and billing support.
These services involve administrative work. Clinical decisions remain with the appropriate healthcare professionals.
Any engagement involving sensitive information requires a clear review of the applicable confidentiality, security, contractual, and training requirements before access is provided. The proposed scope and readiness to handle that work must be confirmed during onboarding. Learn about healthcare administration support.
Working hours around your business needs
Corporate Hours operates from Lahore and focuses on English-language support for US clients. Working hours are agreed according to the client’s needs.
During the initial discussion, clients should specify their time zone, required days, coverage hours, and any periods when workloads are higher. Coverage and staffing availability are confirmed as part of the proposed arrangement.
Additional roles can also be discussed on demand, with suitability and availability confirmed before an engagement is agreed.
How getting started works
- Discuss the workload. Explain the tasks, tools, expected volumes, required skills, and coverage hours.
- Define the role. Clarify responsibilities, reporting arrangements, approval requirements, and the boundaries of the assignment.
- Discuss the proposed arrangement and quote. The scope provides a basis for a tailored proposal and a clear discussion of what is included.
- Prepare for onboarding. Confirm training materials, approved access, communication channels, escalation contacts, and relevant confidentiality requirements.
- Review the work. Regular communication helps identify questions, clarify instructions, and discuss changes in workload or responsibilities.
Read more about how we work or use our staffing brief guide to prepare your requirements.
Start with the work you need covered
A useful first step is to list the recurring responsibilities that need more consistent attention. Which tasks take time every day? Which enquiries need a quicker response? Where are follow-ups being delayed? What information or training would someone need to handle those responsibilities properly?
That list creates a practical starting point for a staffing conversation. At Corporate Hours, we welcome discussions about the work your business needs covered and the kind of support that would fit your operations.
Discuss your staffing requirements or email info@corporatehour.com.